Order Process

  1. Origination of order from customer to Schwope Brothers Tree Farms:
    • Customer Service contacted by customer or sales team that an order is needed
    • Order transmitted to Customer Service via fax or email
  2. Order created in inventory management system:
    • Customer Service inputs order in inventory data base
    • Orders received before December 15, will receive an order acknowledgement
    • Order acknowledgement will be forwarded to the customer via fax or email for approval
    • Insure acknowledgement includes all customer required info, i.e.… availability, sizes, pricing, ship date
    • Customer approves or reports any issues to the acknowledgement to Customer Service
  3. Allocation of Inventory:
    • Inventory will be allocated after December 15
  4. Order confirmation:
    • Order confirmations will be generated and forwarded to customers via fax or email for approval
    • Insure order confirmation includes all customer required info, i.e.… availability, sizes, pricing, projected ship date
    • Customer approves or reports any issues with the order confirmation to Customer Service
  5. Tree Tags:
    • Schwope Brothers Tree Farms will generate tags for all trees shipped to all customers
    • Schwope Brothers Tree Farms tags will possess the following information
      • Common name
      • Scientific name
      • Brief tree description
      • Customer name
      • Tree size
      • Quantity of trees ordered
    • Customers may supply Schwope Brothers Tree Farms with their own tags, if coordinated with Schwope Brothers Tree Farms Customer Service and received by
      Schwope Brothers Tree Farms prior to January 15
    • Expected ship date will be scheduled